Last verified: 2026-05-19
Hotel bookings
Hotel tenants manage guest stays through the Orders / Bookings experience with hotel-specific terminology and clients.
Primary article
Operational steps (status changes, cancellations, refunds, queues) are in Manage orders. This page covers hotel-specific entry points and naming.
Dashboard paths
| Area | Route |
|---|---|
| Bookings list | /admin/orders |
| Booking detail | /admin/orders/[id] |
| Staff | /staff/orders, /staff/orders/[id] |
List UI may use the hotel bookings client instead of the standard F&B orders table. Page titles follow industry terminology (Bookings instead of Orders).
Setup prerequisites
- Room types — inventory categories and rates.
- Manage locations — properties/branches.
- Reservations — guest holds and policies where table/venue booking applies.
Typical flow
- Guest books via storefront or front desk creates a booking in Orders/Bookings.
- Confirm booking → update status through stay (check-in, in-house, check-out) per your property SOP.
- Complete or cancel with required reasons; process refunds from detail when payment allows.
