Last verified: 2026-05-19
Loyalty program (customer)
View points balance, tier progress, and redeem rewards from the customer dashboard.
Dashboard path
/customer/loyalty-program
Page title: Loyalty Program — Track your rewards and points across organizations (or View your loyalty points and rewards. in loading state).
Who can use this
Signed-in customers enrolled in a merchant loyalty program (loyalty account created on first earn or enrollment).
Screen sections
Header action
- Redeem Points — starts redemption flow when rewards are configured (exact flow depends on merchant setup).
Stats overview
| Card | Meaning |
|---|---|
| Current Points | Available to redeem |
| Total Earned | Lifetime points earned |
| Current Tier | Loyalty tier name (e.g. Gold) |
| Progress | Percent toward next tier |
Loyalty tier progress
Card Loyalty Tier Progress shows current tier, points toward next threshold, progress bar, and tier ladder (e.g. Silver / Gold / Platinum point thresholds).
Recent activity
Lists point transactions (earned, bonus, redeemed) with descriptions and dates.
Earning and redeeming points
| Channel | Behavior |
|---|---|
| Storefront checkout | Earn on qualifying orders; redeem if merchant allows and minimum redemption met |
| Admin adjustment | Merchant may add/deduct points manually (admin customer management) |
| Rules | Referral, birthday, or promo bonuses per program config |
Minimum redemption and expiration are set by the merchant in admin loyalty program.
Implementation note for support
The customer loyalty client may use demonstration/mock data in some builds while API integration is completed. If balances do not match real orders, verify against admin Customer → Loyalty tab and point transactions before treating as a production bug.
Verify it worked
- After a qualifying purchase, Current Points or Total Earned increases (allow processing time).
- Redeem Points applies a reward on checkout when configured.
