Track your delivery live

Last verified: 2026-05-30

Track your delivery live

Follow your order on a live map with delivery progress, driver details, and estimated times—no sign-in required.

Who can do this

UserAccess
Guest or signed-in customerYes, if you have the tracking link or order ID
Account sign-inNot required for the tracking page

When you need this

  • You placed a delivery order and want to see when the driver is assigned, picked up, and on the way.
  • The merchant or confirmation screen gave you a Track Delivery link.

How to open tracking

MethodPath
After checkoutOn the order confirmation screen, tap Track Delivery (delivery orders only).
Direct link/track/{orderId} — replace {orderId} with your order ID from confirmation or receipt.

You do not need to sign in. Keep the link private; anyone with it can view delivery status for that order.

What you see on the tracking page

SectionWhat it shows
StatusCurrent step (e.g. finding driver, driver assigned, on the way, delivered).
Live badgeGreen Live when real-time updates are connected; Offline when only periodic refresh is available.
Complete / CancelledAfter delivery finishes or is cancelled, the badge shows Complete or Cancelled instead of Live—live polling and map animation stop; the map shows a final snapshot of the last driver position.
Live location mapPickup (restaurant), your address, and driver pin when a driver is assigned and location is shared.
Your driverName, vehicle, and call button when a driver is assigned.
Delivery progressTimeline of steps from search through delivery.
Delivery routePickup and drop-off addresses in text.
Provider linkIf the merchant uses an external courier (e.g. Lalamove), a link to that provider’s tracking page may appear.

Delivery progress steps (typical order)

  1. Finding driver — order is waiting for a driver.
  2. Driver assigned — a driver accepted the job.
  3. Heading to restaurant — driver en route to pickup.
  4. At restaurant — driver at pickup location.
  5. Order picked up — goods collected.
  6. On the way — driver heading to you.
  7. At your door — driver at delivery address.
  8. Delivered — order completed.

Exact labels match the tracking page UI. Some steps may be skipped or combined depending on the delivery provider.

How location updates work

  • The map updates when the driver’s position changes (about every 60 seconds while they have an active delivery in the driver app).
  • The driver pin moves smoothly between updates on the map; it is not a second-by-second GPS stream like some food-delivery apps.
  • If updates pause, tap Refresh Status or wait—the page also refreshes periodically.
  • After Delivered or Cancelled, live updates stop automatically. You can still open the page to see the timeline and last map position; use Refresh Status once if you need the latest saved data.

Verify it worked

  • Status and timeline advance as the delivery progresses.
  • After Delivered, the final step shows completed.
  • Driver card appears once a driver is assigned (for delivery job marketplace / in-app fleet deliveries on Bumi — not third-party courier apps unless linked separately).

Common issues

SymptomLikely causeWhat to do
Tracking not foundWrong order ID or tracking not started yetUse the link from confirmation; wait a minute after placing the order and refresh.
Map shows no driver pinDriver not assigned yet, or location not sharedWait until status is past Finding driver; pin appears when driver is assigned and sharing location.
Pin does not move every secondNormal; updates are periodicWait for the next update; movement is smoothed between GPS points.
Offline badgeReal-time connection unavailablePage still refreshes on a timer; use Refresh Status.
Only external provider linkMerchant uses third-party courier onlyOpen the provider link (e.g. Lalamove) for their native map.

Related articles

Loading footer...